Shipping Policy
Last updated: August 2026
Digital Product Delivery: Digital products (PDF files) do not require physical or postal shipping. Delivery is processed automatically and immediately upon payment confirmation via a direct download link on the final checkout confirmation page, as well as an automated email sent to the address provided during checkout. If you do not receive the email within 15 minutes, please check your Spam or Promotions folder, or write to us at siverionco@gmail.com
Shipping and Transport for Physical Products
Physical Order Processing
All orders for physical products are processed within 5 to 10 business days from the date of purchase. Once your order has been processed and dispatched, you will receive a shipping confirmation email.
Please note that processing times may be slightly extended during sales, promotions or periods of high demand. If your order is delayed beyond the estimated processing time, we will notify you by email.
Delivery Times
Once dispatched, orders are typically delivered within 5 to 15 business days, depending on your location and local postal service.
These timeframes are estimates and may vary due to factors outside our control, such as customs clearance, local postal delays or force majeure events. We are not responsible for delays caused by third-party carriers or customs authorities.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email. If you would like an update on your shipment at any time, please contact us at siverionco@gmail.com with your order number and we will check its status and send you the latest information.
If you have not received your shipping confirmation email within 7 business days of placing your order, please contact us at siverionco@gmail.com
Taxes, Duties and Customs
The prices displayed on our site do not include import duties, taxes or customs fees. These charges, if applicable, are determined by your country's customs authority and are the sole responsibility of the customer. We are not responsible for any delays caused by customs clearance procedures.
For information on applicable charges in your country, please contact your local customs office prior to placing your order.
Please note: orders that are refused or returned due to unpaid customs fees are not eligible for a refund of shipping costs.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery window (up to 15 business days after you receive your shipping confirmation email), please contact us at siverionco@gmail.com with your order number and we will check its status and investigate the issue. If the loss of the package is confirmed to be due to the carrier’s fault, we will offer a full refund of the amount paid.
We do not automatically reship orders under any circumstances. If the customer wishes to receive the product, they must place a new order through our store.
We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout. Please double-check your shipping details before placing your order.
Failed Delivery Attempts and Return to Sender
If the carrier is unable to complete delivery due to circumstances attributable to the customer — including repeated absence at the delivery address, failure to collect the package from the designated post office or pickup point, incorrect or incomplete contact details, or explicit refusal of the shipment — the order may be returned to sender.
In such cases, the customer will be notified by email at the address provided at the time of purchase. From the date of that notification, the customer will have a maximum period of 14 calendar days to contact us. Should the customer wish to receive the product, they must place a new order through our store, paying the full product price and applicable shipping costs. If the customer prefers not to place a new order, they may request a partial refund of the product amount, minus the original shipping costs and any handling or return fees incurred.
If no response is received within the above period, the order will be considered abandoned. In that event, we cannot guarantee the availability of the item, and any refund subsequently requested will be subject to the deduction of all logistics costs incurred.
This clause applies regardless of the specific reason that prevented delivery, provided that such reason is attributable to the customer and not to an error on our part or on the part of the carrier.
Contact
For any shipping-related questions, please reach out to us at: